An entertaining and informative speaker, author of Casino Supervision A Basic Guide, a former director of casino operations and now president of his own casino training company, Mr. Demos conducts casino customer service and casino supervisor seminars and workshops throughout the gaming world. His clients include many of the biggest casino hotels in the industry where he brings much of his gaming experience and training knowledge to his workshops. Spend some time with Mr. Demos in this light-hearted and enjoyable service workshop. Not only will you gain a new awareness of how to give extraordinary casino customer service, but you will learn exactly what steps to take to implement a lasting service program in your own organization. In this two-part program, Mr. Demos will familiarize the audience with the basics of casino customer service followed by the consequences of bad or indifferent employee service behavior, definitions of service, initiating casino player contact, building rapport, casino first impressions, developing a service strategy and a preview of a special service orientation video. |
You have been programmed since birth what is possible and what is impossible, who you arc and who you are not, which courses in life are open to you and which are closed. Spend some time with Peter Demos and learn how you can re-program yourself to be a more effective manager, casino employee and successful person. Mr. Demos explains how self-discipline doesn't work in the long run, and why most managers have a difficult time trying to change their people's behavior. This seminar gives non-stop practical information on how you can create stronger, healthier programs of personal and professional success.
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